Delivery

Our delivery fees are as follows: England: £99, Wales: £120, Scotland: £150, Northern Ireland: £200. The delivery cost will be displayed at checkout, so you can review the total before completing your purchase. 

For a smooth delivery, please make sure the route to the room where the item will be placed is clear of any obstacles, such as furniture or decorations. This helps us ensure a quick and safe setup.

If there is an issue with your delivery, please contact our customer service team at customerservices@sofasandfriends.co.uk within 24 hours. We will resolve the issue and assist you promptly.

You can cancel or reschedule your delivery free of charge up to 48 hours in advance. Cancellations or changes made within 48 hours of the scheduled delivery will incur a re-delivery charge.

If the sofa doesn’t fit, the courier will return it, and our team will contact you regarding a refund or exchange. Please note that delivery charges are non-refundable.

If the sofa doesn't fit in the designated space or through your door, the courier will return it to us. Our team will then reach out to you to discuss your options, whether that’s arranging a refund or selecting an alternative model. Please note that delivery charges are non-refundable

We do offer the option to collect your old sofa. Please contact our office in advance to confirm availability.

Yes, we offer complimentary assembly in the room of your choice. However, please note that this service is not available in Northern Ireland. 

Yes, you can choose a convenient delivery date. Once the courier picks up your item from our warehouse, they will contact you to schedule a suitable delivery date.

Delivery times depend on stock. Sofas that are in stock are usually delivered within around 14 days. If a sofa isn't currently in stock, its lead time is shown on the product page before you order — so you always know when it will arrive.

Yes, we can deliver to an address different from the billing address. Simply enter the alternative address in the "Delivery Address" section at checkout.

However, if you are using our finance options, such as Snap or DivideBuy, please note that we can only deliver to the billing address associated with your payment method.