Ordering

How can I place an order?

You can place an order online through our website, in-store at 351 Purley Way Croydon, or by calling our office at 020 8680 0933 to place an order over the phone.

Can I pay a deposit to secure the sale price?

Yes, when you place an order over the phone or in-store, you can secure your purchase with a 50% deposit. The remaining balance must be paid in full at least 48 hours before delivery.

Can I make changes to my order after it's been placed?

Yes, changes can be made to your order up to 24 hours after purchase. After that, changes may not be possible, depending on the stage of production or delivery.

How do I know if my order has been successfully placed?

After placing your order, you will receive a confirmation email with the details of your purchase. If you don’t receive the confirmation within an hour, please check your spam folder or contact us to ensure the order went through.

I haven't received my swatches. What should I do?

If you haven’t received your swatches within 14 days, please get in touch with our office. We’ll arrange to send them again.